Warranty period
From your purchase date, you are protected against material and manufacturing defects. Keep your invoice just as safe as your favorite balcony chair.
Warranty
Warranty & Satisfaction
We love happy customers (almost as much as a sunny Sunday on the balcony). That's why at Balkonstore.nl you don't just get a great product, but also a fair warranty. Something go wrong? We'll be happy to sort it out with you – hassle-free.
What you can expect from us
What does it cover?
Is something really wrong? Then we'll arrange a replacement or repair – and we'll do it quickly.
What is not covered?
Unfortunately, a sail that has been flapping in a storm or was incorrectly attached is not covered by the warranty. Exceptions include, among others:
- Improper use or incorrect installation, such as a sail that has not been securely fastened
- Normal wear and tear due to sun, rain and wind
- Shortened, painted or modified yourself? Then the warranty is void
Shipping costs
In the event of a valid warranty claim, we'll cover the costs. You happy, we happy – and your balcony too.
How to report a warranty claim?
Send an email to info@kooprijk.nl – you'll usually get a response within an hour. Please include:
- Your order number (so we know who you are)
- A brief description of the problem (keep it light – we read it with a smile)
- A few clear photos of the product and the damage
Still not happy? You have 30 days to change your mind
Sometimes a product turns out a little differently than expected – we understand that. That's why we give you 30 days to change your mind. No difficult questions or angry faces.
Check our returns page for all the info, or read the general terms and conditions if you're really in the mood for a read (with a cup of coffee on the balcony, of course).